Refund policy

Refund Policy

Curvaviva
8 The Grn
Dover, DE 19901
United States

All sales are Final. We do not accept returns or offer refunds on any items, except as required by law or as outlined below for European Union customers.

Please inspect your order carefully before completing your purchase, as we are unable to accept returns or exchanges once an order has been placed.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return under this provision, contact us at support@curvaviva.com. Returns will need to be sent to the following address: Curvaviva, 8 The Grn, Dover, DE 19901, United States.

If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refunds (EU only)

We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at support@curvaviva.com.